Accessibility Statement

We hold ourselves to the same standard we ask of the client sites we build. That means a public site that can be navigated without a mouse, read by assistive technology, understood at a range of reading levels, and used on a phone, a tablet, or a desktop screen. It also means responding quickly when someone tells us something is broken or confusing.

• Web Content Accessibility Guidelines (WCAG) 2.2, Level AA — the accepted technical benchmark
• Americans with Disabilities Act, Titles I and III, and the DOJ’s web accessibility guidance
• Section 508 of the Rehabilitation Act, for the functional performance criteria it sets
• ADA National Network and ADA Business Brief resources on accessible goods and services

• Full keyboard operation — menus, forms, dialogs and the booking calendar can be reached and used with Tab, Shift+Tab, Enter, Escape and the arrow keys
• A visible focus outline on links, buttons and fields, so it is always clear where you are
• Descriptive alternative text on meaningful images, and decorative images marked so a screen reader skips them
• One clear page heading with a logical heading order underneath, so page structure can be navigated by landmark and heading
• Form fields with visible labels and helpful error text that is announced, not shown only by color
• Color contrast chosen to meet or exceed AA for body text and interface controls
• Text that reflows and zooms to 200% without losing content or requiring horizontal scrolling
• Responsive layouts that work with a screen magnifier, a small window, or a phone held in portrait
• Captions and transcripts on video where a spoken track carries the message
• Reduced reliance on motion, with content available without animation or autoplay

We review this site on a regular cycle rather than all at once. Automated checks catch the obvious problems, and manual passes with a keyboard and a screen reader catch the ones software cannot see — a menu that traps focus, a label that reads oddly out loud, a table that loses its headers. Findings are logged, prioritized by how much they block someone, and fixed on a schedule. We also review the accessibility of anything we add: a new page, a new form, an embedded tool, a new video.

Every page we build for a client gets the same treatment, and we tell clients plainly when something they want — a carousel, a PDF, a third-party widget — will make a site harder to use, so the decision is made with open eyes.

We would rather name the gaps than hide them. Right now:

• Some of our older videos, including several short social films, do not yet have captions or transcripts. Adding them is in progress — tell us which one you need captioned and we will prioritize it.
• The online calendar used to book a consultation is a third-party widget embedded in our pages. We choose tools with accessibility in mind, but their interface is outside our direct control, so we always offer a phone or email way to book the same appointment.
• Some pages link to partner sites, retailers and social platforms whose accessibility we cannot control or certify.
• A number of blog articles were migrated from an older website. Older posts can contain images with thin alternative text or documents that are not fully tagged; we repair them as we find or are pointed to them.
• PDFs and other downloaded documents are not all fully accessible yet.

If anything on this site is hard to use, please tell us and we will fix it and keep you posted. You can reach us any of these ways:

• Email contactus@webstrategyplus.com — put “Accessibility” in the subject line if you like
• Call or text 877-224-0278 during business hours
• Use the form on our contact page

If you can, tell us the page address, the device and browser or screen reader you are using, and what you were trying to do. We acknowledge accessibility reports within two business days and give you an honest estimate of when the fix will land.

If you need information from us in another way — large print, plain text, a document read aloud to you over the phone, an email instead of a form, a paper copy by mail, a live person instead of an online scheduler, a sign-language interpreter for a meeting, or extra time on an assessment — ask, and we will arrange it at no cost. Email contactus@webstrategyplus.com or call 877-224-0278 and tell us what you need and when you need it. We aim to provide accommodations within five business days, and sooner when a deadline is close.

If a report goes unanswered or a fix takes too long, ask to speak with Michelle Hummel, who owns the firm and is personally responsible for this statement, at the same email address or phone number. We keep a record of every accessibility complaint and its resolution, and we review the log whenever we plan the next round of improvements.

If you want to know more about digital accessibility, these are the sources we work from: the W3C Web Accessibility Initiative, the U.S. Department of Justice web accessibility guidance, and the Section 508 Electronic Content accessibility standards.

This statement describes our approach as of the date above and is updated as our work improves. It is a statement of commitment, not a legal certification of any particular page.